Customer Data Engineer

Bij Factry in Gent

IT

Customer Data Engineer

Bij Factry in Gent

€ 2500 - € 4500 bruto

Wat kan je?

  • Data science, Big Data
  • Bachelor denkniveau
  • Medior, Senior werkniveau
  • 5 jaar werkervaring
  • Nederlands, Engels sprekend

Wat krijg je?

  • Vast
  • € 2500 - € 4500 bruto
  • Glijdende werkuren
  • Mobiel
  • Laptop
  • 13e maand
  • Onkostenvergoeding

Wat doe je?

  • Minimaal een 38-urige werkweek
  • Je werkt samen met IT

De vacature

We are looking for an engineer to help us bridge Industrial IT with open source IT in a support role. Your main focus will be to help our clients make the most out of Factry Historian and other Factry products.

As a Customer Data Engineer, you’ll help our customers with:

- Investigate and resolve issues, focusing on delivering an effortless support
experience.
- Quickly understand the client’s business context and provide creative solutions.
- Prioritize customer support questions and address them in a timely manner.
- Onboard new clients onto Factry Historian and upcoming Factry products.
- Installing and configuring Factry Historian instances, both on-premise and in the
cloud.
- Forward customer feedback into our product development pipeline.
- Scale up the knowledge (technical, communication skills) of the support team.

Functie eisen

- You're motivated to understand and solve hard problems.
- You have a masters degree in Engineering and/or Computer Science or
equivalent, and 3+ years of relevant experience. Industrial experience is a plus.
- Data is your thing. You have experience with SQL and know how to transform raw
data into useful information. Experience with time-series is a plus.
- The internet is your backyard. You can SSH into a linux server. You know about
network interfaces, TCP, HTTP, firewalls and how they are all tied together.
- You're a motivated learner who is open to learning any new technology. You know
how to google things.
- You have at least some experience in software development. At a minimum, you
know how to programmatically interact with a REST API. You feel at /home in a
command-line environment, and you know your git.
- You have a pragmatic and entrepreneurial mindset, thinking beyond today’s
needs.
- You take ownership and are proud of your work. We value people who learn from
mistakes and improve themselves in tiny ways every day.
- You feel comfortable in a fast-paced working environment.
- You have good communication skills.
- You are an active listener, trying to figure out the underlying needs of the client.
- You’re proficient in English and preferably also in Dutch. Knowledge of any other language is an advantage.

Jouw belangrijkste taken:

01

Investigate and resolve issues, focusing on delivering an effortless support experience.

02

Quickly understand the client’s business context and provide creative solutions.

03

Prioritize customer support questions and address them in a timely manner.

04

Onboarding new clients onto Factry Historian and upcoming Factry products.

05

Installing and configuring Factry Historian instances, both on-premise and in the cloud.

Over Factry

  • Opgericht in 2016
  • 1 kantoor
  • 0-10 medewerkers
  • 31 is de gemiddelde leeftijd
Factry is building software to help industrial companies improve their production processes. And we’re one of a kind, because we’re experts in connecting industrial equipment with modern open source software. We’ve been international since day 1: while based in Ghent, Belgium, we maintain Factry software all over the world! And we’re good at it, too: our clients love our work. We wouldn’t settle for less.

Locatie

  • Oktrooiplein 1
  • 9000 Gent
  • België

Hulp nodig?

Maureen van der Peijl staat altijd klaar om jou te helpen bij de zoektocht naar een nieuwe baan. Neem vrijblijvend contact op.

Heeft deze vacature je enthousiast gemaakt en wil je graag een keer langs voor een gesprek? Solliciteer dan direct.

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